Contact us about SaltMark purchase or refund problems, Signature activation or recovery, application faults, security or privacy concerns, and requests to exercise your personal-data rights. You may also send feedback or feature requests about SaltMark.
Email us at support@saltmark.xyz.
General technical consulting and help with unrelated products are outside this channel. We do not promise an individual reply to every suggestion, feature implementation or a fixed general-support response time. Mandatory rights and deadlines remain unaffected.
Purchases and recovery
For the Store edition, use Restore Purchases inside the app. Request App Store refunds through Apple. Contact us if Signature still does not work after restoration.
Direct Signature purchases are not yet available. Once sales open, follow the seller and payment-service instructions supplied for your purchase. Direct key recovery does not restore an App Store purchase.
Personal-data requests
We handle requests without undue delay and within applicable legal deadlines. If a legally permitted extension is needed, we will notify you within the applicable deadline and explain the reason. Provide only information needed to identify the records concerned; the diagnostic details below are for application issues, not a condition for exercising your rights.
For an application issue, please include:
- the SaltMark version and build number shown in
Settings → About; - your macOS version;
- the steps that led to the problem;
- the result you expected and what happened instead; and
- whether the issue involves the Mac App Store version or Direct version.
Support correspondence is handled according to the shared contact privacy information. Direct purchase and recovery processing is described in the Direct privacy notice.